[Resolved]  Volkswagen India — Delivery of old make against new one.

Address:

Lucknow, Uttar Pradesh, 226016

Dear sir,
I'm heart broken a victim customer of your renowned volkswagen co. Purchased a polo car in sep 2015 impressed with images of co. And its reputation. But now i have compelled and forced to judge that i have guilty purchasing your car. I never ever heard before your poor services as seen personally. I am writing with hope might be i am wrongly assuming you but sorry to say your workshop personnel harassed me lavishly didn't leave any stone unturned before me, to rethink about your reputation remains still as heard before.
Now i want attract your kind attention about my issues broken my heart might be felt any time suspected if done certainly your will be responsible, i politely requested to you not allow me to face such kind hazardous situation.In sep 2015 i have purchased a top model polo car from viraj distributors at lucknow, never gone on long except in city running i drove only 4200 km my car yet. On 29th july i was city drive in a lane infront of kohinoor palace from burlington to kaiserbagh road my car's speed was hardly 20km when its lh front tyre burst/blown up making terrible noise. I thought my car was collided with other car standing by both sides but when i alighted from saw neither my car nor other one was touched wither except tyre blown up. I contacted to mr. Abhishek tilhari your sales executive he suggested to take car ahead in the side my driver did, in his guidance on mobile stapeny exchanged.
The driver started car to go ahead but surprisingly car was not able moving ahead smoothly. I again approached to abhishek tilhari he provided me rsa no. Anyways hardly rsa delivered my car at your lucknow workshop. I several times requested for a loaner car but no proper respond received.
On 30th july i received a sms from workshop "dear sir, i have received your vehicle no. Up32gv 6383 polo by rsa in damage condition of lh of front tyre lh tie rod end, rod lower arm suspected drive shoft, so please visit for your vehicle claims with required documents rc, dl, insurance regards phool chandra bpsa volkswagen lko by mobile no. [protected].
I replied pl. Don't try to confuse me all of problems occurred due to tyre blown up, it's a manufacturing defects my car is under warranty period i want my car in updated condition as promised by your sales team before purchasing, but no one took pain to go through while i was in regular touch with ambar saxena vp sales at viraj distributors lucknow.
On 2nd of sep i visited at workshop and met to mr. Kuldeep singh. He came out many times with ruse theories i objected his every theories was not base on reality except fictions. I sent a message and email to mr. Ambar about what's what there going on several times i have requested for loaner car but didn't get still any respond, so using a rental car on rent of rs 3000/day you have to pay all fare unless you not provide me loaner car.
Every times i tried to coordinate with your personnel but he is adamant to harass me anyways.
On 6th of sep i contacted to mr. Nadeem hassan customer care incharge. Yesterday on my request he visited at workshop all theories expounded by workshop personnel silently he disliked too. Yesterday your workshop personnel diagnosed my car's rh front alloy wheel is also damaged.
So i presumed there why all mishandling is being done by them against me.
Today i noticed and went through all the episodes along with papers then saw a car was delivered to me was old making in 2014 make might be damaged and rejected piece too, hence its manufacturing defects detected when car's tyre blown up. This kind cheating was not expected from a world class renowned co. Like volkswagen.
So i therefore request to you pl. Exchanged my car by making of 2015 when i purchased, your personnel wrong doing harassed and tortured me a lot. Now understood why your personnel were evasively trying to confused me to claim by insurance co. For damages. Their inveterate theories is an endeavor to obnubilate their wrong doings has been done by them delivered me an old make and defected car.
Hence they are using euphemism and fiddle de dee lest they could eruct my claims and hide their cheating action done with me and made my claims to have 2015 car as fiasco. Hopefully you will seriously take cognizance of my heart felt pain and immediately exchange my car with making of 2015 when i purchased and insure reimbursement of fare paid by me to rental car. Please suggest me for my further movement will you arrange a loaner car for me or should i continue with rental car, fare will be reimburse or paid by you due to your personnel negligence i am in double loss, paying rs 3000/day rent and installment too. I'm feeling very much harassed and mentally tortured by your personnel. I again request to you kindly short out my problems exchanging by car make of 2014 has been delivered me by resorting cheating deed, simultaneously reimburse my taxi fare paid by me within 15 days, otherwise i have to go in the court for my problems/issues solution, every occurred expenditure in the court or hence forth be your own responsibility.
Thanks
Best wishes
R s gautam owner of car no. Up 32 gv 6383.