| Address: | Faridabad, Haryana |
Raw issue:
Vehicle went to service on 30th Jan. 2015
Service Executive
identifies at first sight the lock bracket broken [ This is to support radiator and is located at the
gateway to the vehicle i.e. on the very front of the car and very prone to face
first the uneven/ rural designed breaker/ deep pits usually found on our roads
be it city or rural areas]
AC fan motor gets
stuck on the way and after switching to normal face button from Max, front duct
remains closed. This is a recurring problem. The whole set got once replaced.
Again the same issue.
Vehicle taken on 31st Jan. 2015
Conversation made
with Service Executive to replace the broken spare part [ Lock Bracket] at
length and number of times. Service Exe. Replied promptly and has been efficient
in conveying what I needed to.
But it is too costly
to decide as I have replaced it once.
Now the problem
erupted when I tried to enquire the following
Why it is made too
weak
It is located on
very front face that has to face impacts, naturally.
What is the “Think Tank of Company”
planning to address this high frequency problem.
Why the cost is so high, though the
material cost is nowhere in the range compare to the product “ Bracket” [ INR4000/]
Seeing the road condition, there are handsome no. of probabilities
to get it hit and broken. More than 04 times in a day, may be! Is it OK to pay
INR4000/- at every hit.
Is it even possible to afford even once per month?
Whether VW is very happy seeing us facing this cacophony ?
If company ignores, we have to get even with in a hammering
tone!
And many more..
Picture attached: Poor quality of skill and lowering the
standard of VW. Also, apprehensions takes birth like what about internal parts
that is not seen! Lots of fearful questions! Ride is not enjoyable rather it is
dreadful!
What measure VW should take to address the CFL in a nut shell:
Solution to the problem elaborated above to be
addressed at competent level religiously in a time bound manner
Safety of passenger in the car should
not be at stake. The bracket in context may lead to a fatal accident
Managers like Sh. Faheem is not
expected to reply/preach like
How
many times you have replaced this bracket
Roads
are like this, what to do
Until
pits are on the road, you have to face this. Company cannot do anything in this
Breakers
are not as per design
Company
has taken all the steps. No room for improvements. We have taken every measure.
Now you have to take care.
The
service executives are the first face whence Service managers are the last face, very important and crucial one. We do not have anyone left to go to, in
general case. Going to GM is very are! So, I hope he may be trained and his
competency level to be enhanced before delegating the responsibilities!
I hope my communications will reach the competent team and will be
addressed!
Rama Bali Yadav
B.Tech. ( Chem.), NIT Warangal, 1997 Batch
Senior Manager (NGPL O&M)
GAIL(India) Limited, Maharatna of Govt. of India
email: [protected]@gail.co.in; [protected]@yahoo.com;
Mobile: [protected]
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