Volkswagen India — Deterirated Quality of Product delivered

Hello, I have purchased the New Vento (1.6 MPI-Highline) on January 5th . I discovered in April that the pedestal light on driver end was missing. When I went to showroom it was found that the part itself was missing . Showroom representative agreed to replace it. I also complained that there is a vibrating sound from the right door whenever speed goes above 60. A month later I don't have the part yet as seems VW has stopped manufacturing it. Meanwhile I went for a highway ride and found that the driver side indicator was dangling from its position due to highway ride. It was working fine but was not properly fit and hence dangling. If this wasn't enough, the front right wheel started vibrating with the change in gear. It was as if the wheel would come out. With every shift in gear above 40 the engine would race and was gaining unusual acceleration.I had to rush to showroom to get it checked. What was discovered is that there is some RPM issue in car related to clutch plate. To my horror it was told that some rubber part has got burnt due to over heat due to frequent change in clutch. I am being asked to pay 25000 for the replacement. My car has run close to 3000 Kms only and in city conditions I don't believe any one can drive without changing clutch. The car is as new as a never used car. I am a seasoned car owner as this is not my first car. A vehicle if breaks down without a collision before even 6 months, won't you think the quality of product has been highly compromised. I have a driving experience of more than 7 years and none of my previous cars ever gave me such experience.I purchased VW with a faith that I am investing my money with the right possession. Unfortunately I seem to be horribly wrong with this assumption .I never expected that this so called German Technology would fail in the first trimester itself.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information