[Resolved]  Volkswagen India — Directive car delivery replace with the new

Address:	380002
Website:	[email protected]

Dear sir/madam

Have purchased an automatic vento diesel car from volkswagen karnavati, ahmedabad.

The invoice in favour of salim a patel is from parklane cars pvt ltd bearing no plcpl 234 dated 18.10.16. chassis no. mexh16603gt099245. engine no. cwx141303.

After taking delivery of the vehicle it was observed while driving that a typical noise was coming from the front of the car. this was immediately brought to the attention of the dealer's service station on 24.10.16 and the vehicle has been retained by them.

It is three days from now and no solution has been found by the service attention. out of concern we visited the service station and saw that our car was totally dismantled.

No client would like to buy a car and have it repaired immediately. we have gone in for a brand new the car for not getting it repaired. this is worst than how a second hand car behaves. the sanctity of having a new car is lost when it is stripped open.

Before delivering the car quality checks should have been done and quality assurance confirmed.

This is highly unacceptable and that too coming from a reputed car company like volkswagen.

A new car has to be given to us without any further delay. no compromise whatsoever will be done in this regard.

Will also be taking up the matter with consumer society if required.

We chose volkswagen for its quality, promptness, service and reputation. however we are very disappointed with the debacle performance.

Attached are the pictures which will justify our annoyance and disappointment of the company's delivery standards.

This event has not only left a sour impression amongst us but the reputation of volkswagen is also at stake.

Request your immediate response of providing a new car at the earliest. the purpose of buying this car at this time is for our use during the festive seasons.

Even if the car gets repaired we will not accept this repaired car as we have paid for a brand new one with zero fault.

Regards
Salim a patel
Cell: [protected]