Volkswagen India — Disappointed with the Quality of Car.

Address:

New Delhi, Delhi

Sir, I had purchased Polo GT 1.2 TSI about 11 months back Reg.No. DL3CBW 2822. Here is the Ordeal i had to go through because i bought a Volkswagen: 1. Defective Alternate On 17-Feb-15 the car was sent to the Service Station where there was a defect noted in the Car and i was informed that the Car Alternate was defective and has to be Changed. As per them the defective alternator is a result of Poor Quality Controls at the your Facotry, which i agree with the dealer. After the change of the Alternator my car had a Noise from the engine. 2. The Car has an abnormal noise from the Right Side Engine Compartment. Since the car was under Warranty it was given to the Frontier Automobiles who had take our car on 02-Mar-15 and returned after keeping it for 2 days. The Noise persisted and the car is still having the noise. As i write you the Noise is still coming and i dont know where do i take my car to as dealer is incompetent to correct the Noice? 3. Cheap/Defective Seat Cover given. After spending almost Rs.9.40 Lacs on the car, i was informed that as per the company policy Leather seat covers are not given as a standard feature. I asked the Dealer to arrange the same and the same was done by him but the quality and feel of the seat was PATHETIC. It looks like it was done by some cheap shopkeeper. I am truly disappointed with the Quality Standard of Volkswagen, the Car is a Useless if there is no After sale service. After Driving the Car for 11 months there is my advice: 1. Beautiful Car, Extraordinary Gear Shift, Handling is truly German. 2. USELESS Marketing Strategy. 3. NO leather Seat Covers, No reverse assisted Camera, NO LED. (Increase the price by few more thousands to add the above features and Further Improve the quality of your staff) Your marketing strategy is Useless as if fails to identify the requirement of a customers. You have one strategy for all customers which is foolish as if fails to go in the details and experience of the Car driving. A beautiful Car married to a HORENDOUS Strategy/Incompetent Dealers? I am extremely disappointed and bit hurt by my experience. Anuj