[Resolved]  Volkswagen India — dissatisfied with after sales service

Address:

Dewas naka near Lasudia thana, Indore, Madhya Pradesh, 452010

Hello,
With very heavy heart i’m writing this i have polo petrol just 1an half year old, met with an accident the accident was miner but the air bags of the car got deployed so i went the success automobiles pvt ltd in indore (Mp) and i submit my car there they said as the damage is not major but the air bag is a major part so it will take time to repair the car they said maximum 13-15 days or max to max 17 days because this air bag comes according to the car model and manufacturing year we have to order accordingly with car vin no and now it’s 20th day today they are saying we ordered the part but we got the wrong part or update part which is not fitting in your car so we have ordered again now we’ll deliver the car by next week means just for 1 part my car is pending since 15 days they said this not our fault we have ordered but we got delay from volkswagen to deliver us part as early as required now i don’t understand, if they ordered with car vin no then how they got wrong product and nowadays where everything is just easy in logistics then why volkswagen taking so much time to deliver the required part this is really very frustrating, and i think i made wrong decision of purchasing a vw car. But i purchased because i love vw polo look engineering and build quality but after sales service changed the everything. By the this is not the first time i’m facing this earlier to this i faced two times similar to this.
I hope volkswagen will take care of it’s brand name and of its customers also.

Thanks and regards,
Raushan singh
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