[Resolved] Volkswagen India — does not maintain good workshop in visakhapatnam he

alikana babu Vijayakumar

from Manthani, Telangana

Address:

Visakhapatnam, Andhra Pradesh

Hello i am vijay vijay from visakhapatnam. I have vw vento tsi 2014 model and i have facing a problem of jerk in gearshift and engine rough noise. Due to lack of knowledgeable and efficient people in vw workshop in visakhapatnam my vehicle is still in workshop for 12 days. This is not the first time earlier also my vehicle in workshop for 50 days. The dealership and the company create lot of problems for their customer. Their customer service is very poor and they don’t maintain spare parts, toolkits, infrastructure in vw workshop, vw workshop in visakhapatnam is filled with most useless, irresponsible people. Due this vw customers facing lot problems in repairing of their vehicles

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Dec 28, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India