Volkswagen India — downtown service station sewri vento car | |
We are absolutely appalled and dissatisfied with services being offered at volkswagen downtown service centre at sewri. It is regarding our vento vehicle. 1. We had first registered the said complaint on 29th aug. The complaint Was for the car stalling after 5 mins of running and then after 15-20 Mins its restarts. The workshop identified the problem as a thermostat Housing issue changed the said part for an amount of rs. 13, 000/- and Returned the car on 3rd sept. 2. The same problem started recurring again after 4-5 days. We informed The service station about it. Once again we got the car checked at The service sation but the informed it was find. 3. On the 28th sept we once again took the car t o service sation with The same complaint. They returned the car after 10 days i. E on 6th Oct stating that the car had a spark plug problem. It took the Service station 10 days to detect the spark plug issue Which is normally a 1 hour job. 4. Thereafter once again on 9th oct, 3 days after the car is back after Repairs the car stalls after 5 mins of running. After much deliberation If restarts. The same problem which we have being trying informed The service station during first our first complaint on 28th august'19. 5. On 10th oct'19 the car stopps after running for 5 mins and stalls Again and doesnt start. After much cajoling and taking up the matter Authorities after 5 hours the said service station people agreed to tow Away the car to their garage from the road. 6. Today after 13 days we are still awaiting the car. There is no proper Reply as to what is the problem and no proper communication or fedback. We shall deeply appreciate if some higher ups can look into the matter and undertake the matter into their hand. Enclosed herewith are the service reports and the bills issued by the company to us. From the same it evident and speaks for the kind of services offered by the company. Absolutely callous and a money making racket. Was this information helpful? | |
Volkswagen India customer support has been notified about the posted complaint. Verified Support Oct 23, 2019 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care - Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |
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