[Resolved] Volkswagen India — during service tire concerns

Saloni3010

from Satana, Maharashtra

Address:

Pune, Maharashtra

Hi,
I have given my car for service at bu bhandari wakad pune.
Worst service ever.
They charged me hefty amount telling that labour charges are high n during delivery i was just checking my car so i found a big nut bolt in my tire and now there are not taking the responsibility of replacement i have juz got my tire replace 2months back. They were rude saying if vehicle will go for check then this things can occur.. For an example if they met with accident stating that due to quality check vehicle met with accident we cant do anything is it fair.
Very unethical behaviour. Ideally they should replace my tire coz its there resposiblity i want my car in same condition it was before..
Kindly look into this matter asap

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Jul 7, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in