[Resolved] Volkswagen India — egr defect in volkswagen vento diesel car

srikanth101

from Bengaluru, Karnataka

Address:	Mysore, Karnataka, 570001
Website:	www.volkswagen.co.in

I own a vento diesel car from volkswagen company in mysore but sorry to say that the service and the durability of the parts of the vehicle is very very poor.in the first 2 and 1/2 year of my purchase of the vehicle i had to face egr defect in my vehicle and to rectify the same the company said it will cost rs. 45, 000/-. I got it rectified. Now again after another 2 yrs the same egr problem has arisen and again the company people say it will cost rs. 55, 000/- to rectify it. Its very shameful to a company like volkswagen to have such poor quality of parts in its vehicles. Please look into the matter and give a solution.

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Sep 12, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Aug 12, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 04th Aug, 2017.

We have not received any response to our request dated 05th Aug, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India