Volkswagen India — EGR ISSUES

Address:

Mumbai City, Maharashtra

The To, The customer care executive Volkswagen Mumbai Sub: grievances for my car VW polo MH01 AV 3085 Sir / madam I would like to bring to your notice about my VW polo 1.2 CR high line purchased in October 2010. There was a MI light and heater light coming up on cluster for which I had taken the car to nearby authorized service centre Shaman cars pvt ltd Mumbai 15 on 11/2014 vide repair order no DS0021029 and after repeated calling the service engineer at the workshop, I was told that there is a fault with the pressure converter which needs to be changed and have given the consent for the same . Then on the day of delivery of vehicle, I was told that there is a fault with the EGR and as the part is not available, I was asked to take the car and bring it back as soon as they receive the part from company in the workshop . The problem of MI LIGHT heater light continued to be there Inspite of changing the pressure converter and was waiting for the call from workshop about the arrival of part . But to my surprise, I did not receive any call from the company and after repeatedly calling the service engineer, finally I was told that part has come and to get the car for replacement of part and therefore I gave the car to workshop on 17/12/2014 vide order no DS0022148 and received the delivery on 23/12/2014 allegedly with the replacement of EGR which was done as a warranty replacement as per the service engineer . However during delivery of the vehicle, I did not recover the old faulty EGR and also not mentioned in my invoice . Again after few days, the MI light started glowing and gave the car back to service centre on 7/2/2015 and was told by the service engineer that we need to scan the engine to know the fault . After keeping the car for 5 days in the workshop and repeatedly calling the engineer all these days, I was told that there is fault with EGR again this time and needs to be replaced which will cost 48000 onwards . I was shocked to hear the version of engineer as I am facing the same problem for last 3 months and Inspite of replacing the part by the company, within 1 month the same problem has surfaced for which company is taking no responsibility. I told him to replace the part on warranty basis as there is always a warranty of any spare parts whether it is paid or under warranty for at least 3 months . So after communications with the company, the service engineer has again replaced the EZR COOLER on good will basis and delivered the car on 16/2/2015 . The car worked properly for few days but again on 5/3/2015, the MI light started glowing and I took the car back th Shaman motors . I was told to keep the car in service centre for diagnostics and was told by the service engineer that there is fault in EZR AND injector which needs to be replaced. I have my consent for the same and on 13/3/2015 after thorough checkup allegedly by the service engineer with 50 kms trial, I was told to take the car back . Again it worked for few days and on 23/3/2015, barely 10 days after the delivery, the same problem started and once again I took the car to shaman motors, who scanned the car and said that there is fault in wiring of EGR and the car needs to be kept in the service centre . I am totally disappointed with the king of service provided by the Shaman motors Sewree, for the same complaints I have give my car for repairing 4 times in as many months and kept the car for almost a months duration in the workshop and spent 18000 rs without any results . I was not expecting this type of ordeal from a reputed company like VW . So I request the authorities to look into the matter on urgent basis and get back to me as early as possible with the solution, failing which I will be compelled to take further action . Thanking you Dr . Suresh Shah Complaint no CCR 21553