[Resolved]  Volkswagen India — Elite motors bangalore (Pathetic service)

Address:

560100

I had given my car for general checkup on 24th october 2016.
I asked the advisor who was in charge ( Mr.Athul Das) if there is any clutch issue.
The answer which i got from him is, "NO SIR, CLUTCH IS ALRIGHT AND NOISE WAS BECAUSE THE BUSH FOR THE AIR FILTER WAS FALLEN, I HAD REPLACED THE SAME".

I already had the confidence with ELITE as i bought my VEHICLE HERE !
With the same confidence and believing in Mr.Athul i drove it to my native.

When i drove back, the vehicle is not even moving.Your pathetic customer service is not even giving out the complete information as to where to TOW the vehicle to.
And i towed it again( On my own expense) to your showroom "ELITE" last evening[protected] at 18:00 hrs.

I came to your showroom today at 10:00 AM with the HOPE that atleast some of the advisor will be assigned.

Adding to the pathetic [censored] of your service not even a single person was assigned until only when i spoke to Mr.Godwin.

Mr.Naveen has been assigned and he said was, the Clutch is 100% worn out.

Now i am in a Confusion as to who is RIGHT or who is WRONG !

My Question :- WHY THIS WAS NOT SAID TO ME BY MR.ATHUL ? I HAD ATLEAST SAVED THE COST OF GETTING IT TOWED.HOW IT WILL GET COMPLETELY WORN OUT WITHIN 10 DAYS. ( As ONLY Max 600 kms RUN after the service)
IF AT ALL ITS BEEN COMPLETELY WORN OUT, HOW TO BELIEVE NOW THAT YOU WILL REPLACE THE NEW ONE AFTER THE VERY PATHETIC SERVICE YOU HAD GIVEN ME.

Disgusted with the Behavior and the way you handle the Customers.