Volkswagen India — entire interior changing color, silver metal part becoming golden, pungent smell in ac

Address:

Bangalore, Karnataka, 560083

My self, shree varaprasad basically from sullia. Did my masters and ph. D in chemistry from mangalore univeristy. Later worked as faculty in chemistry in couple of engineering colleges and did my post doctoral research at iisc.

Currently working as scientist at center for energy research, s-vyasa university, bangalore.

I bought a volkswagen (Vw) polo in the month of february 2016 (Ka 01 mn 0849) from elite motors, hosur road, bangalore. Within a month or 2, some of its part started changing color. Immediately brought to the notice of the service adviser at elite motors, bangalore. He said its common in most of the vehicles, and continued using the car.

Recently, the car showed some malfunction and i approached elite motors and came to know that, there was some electrical problem due to rat bite. For more than 2 weeks, elite motors were not able to fix the problem due to the problem with their tool/system. That forced me to approach another service center at heasraghatta road. Where the service adviser noticed the color changes in several parts of the car and informed that, its not at all common in vw and that is the first time he is seeing the discoloration. He also advised me to approach vw.

I did write a mail to vw along with the pictures. Based on the suggestions of vw, i visited elite motors and the body shop manager said, its the first time he is seeing these kind of discoloration. He took the pictures and said to be uploaded in vw server. Later by looking at the pictures, vw experts (They claimed) said that (In several mails),

The discoloration is due to -
A. Smoking inside the car
B. Use of incense sticks
C. Use of chemicals as anti rodent
D. Human hand touch

I questioned them with the following and asked for scientific reports and never got any proper answer from them. I even mailed several times to the india head (Service) and american head of vw and never got any proper answer.

A. Smoking inside the car - i never smoke and never allow anyone to smoke in my presence
B. Use of incense sticks - i never used
C. Use of chemicals - i didn't use even car perfume
D. Human hand touch i) if the color change is due to human hand touching, y the things are provided in the car
Ii) should we use hand gloves to touch the car interiors?
Iii) i am single passenger in my car, for early 90% of my drive. Then how the colors changed in other parts of the car?

My suspect is there is something is getting mixed with ac vent or exhaust is coming inside the car and that may be causing these problems. (Recently, the sales person, who helped me initially, said that, there is some typical bad smell in my car and he got eye irritation from the initial stages, and he never informed me earlier. I might have got adjusted with that bad smell)

Entire interior has changed color. The silver color metal has changed to golden color. Seat adjustment lever has become reddish brown. Dash board has also changed the color.

Please help me to solve the issue. I am expecting replacement of the car.in the last mail, i even mentioned that, i will have to go to consumer court, where i will as compensation for the deterioration of my health, mental trauma i underwent and lawyer fee along with either new car or refund of my money with interest.

I am literally feeling bad for all these happening and with high hope i am writing to you. Please help me.

With warm regards
Svp