Volkswagen India — EPC and Slippery Road lights coming up on my 2019 GT TSI VW

Address:

Volkswagen Palace Cross Service, Rajajinagar, Bangalore India 560010

Own a GT TSI VW that is 20 months old and has run 3000 km till date. A month ago I got the "EPS" message on the left and a "slippery slope" message on the right of the dashboard. The throttle stopped working and I had to pull out of the highway. I have enclosed a picture of the dashboard showing the issue.

On July 16, 2021, I took the car to the service center - Volkswagen Palace Cross Service, Rajajinagar, Bangalore India 560010. The service adviser didn't have a clue. He told me that it doesn't normally happen and that I should turn off and turn back the engine when it happens.

It happened to me today when I was driving on the highway. This incident is really dangerous since the throttle (accelerator) stops working and the engine is running at 3000 RPM when the car is moving at 45 kmph.

Can you please let me know if this is solvable? Can you also send the repair instructions to your service center and help them understand how to fix these issues henceforth?

I appreciate your help
Thanks,