[Resolved]  Volkswagen India — Escalation: Post Service complaints **Urgent action required** | TN10AE6544 Vento | Service done @ VW Madras KUN Capital

Address:	600016
Website:	www.volkswagenmadras.com

Hi,

I have given my car for Service @ VW Madras – KUN Capital Motors, Alandur on 24th Oct.

After Vehicle pick-up, it was conveyed that service will be done within 2 days & the car will be handed over to me on or before 26th Oct, but that was not happened and after taking several follow-ups, I have got my car on 28th Oct.

Now the problem is, my car was returned to me with the following 4 complaints & out of which 3 complaints was not there while I giving my car for service & these 3 complaints were arisen at the time of service & the remaining 1 complaint was given in the demanded repair.

Complaint #1: Severe diesel leakage observed from the engine, this issue was not there initially while giving my car for Service, but this was raised at the time of service after changing some parts from engine, in fact because of this issue, service engineer delayed for 2 more days in delivering my vehicle, but that was not fully rectified & handed over to me at the same condition, still leakage is observed. I’m seriously concerned about this issue, as this may lead to severe damage to the vehicle & to the human who is traveling inside it.
Pls note, this diesel leakage issues cannot be easily identified by the customer at the time of taking handover post service, I identified this issue after 3 days, as the diesel/oil smell was not settled down even after completing the service.

Complaint #2: The Spare Wheel(Stepney) was in good condition at the time of leaving my vehicle for Service, during service work, one of my tyres got punctured & they replaced the same with Spare wheel, but they didn’t repair the punctured type & kept the wheel as it is in boot space without aligning the kit & wheel(Pls see to the attached pictures “Boot Space & Stepney Puncture”). Is this the way the vehicle will be handed over to customer after service..??
And the most interesting & worst part is, the service manager(Ramesh from OMR service station, Contact Number-[protected]) is asking the charges from customer to repair that punctured tyre which got punctured during service work. Even a local workshop man will respond to customer with loyalty for such issues.

Complaint #3: I have asked to check the RHS lamp high beam functionality, also it is clearly mentioned in the Demanded repairs(Pls see to the attached pic “Invoice 1”), but that was not done & still the high beam is not working for RHS lamp.

Complaint #4: In the speedometer, it was displaying the pending KMs the car can run with the available fuel, but post service it is not reflecting, instead its displaying some temperature(Refer the attached pic “Speedometer”).

Once I got my vehicle on 28th Oct, I have inspected all the above mentioned issues & I personally asked(Without escalating to anyone) the service engr(Mr.Ram, Contact Number:[protected]) to get this issue addressed within next day, but till now there is no proper response from him.

Again on 1st of Nov, I have received a call from Service Centre(Contact Numbers:[protected], [protected]) asking the feedback about the service, at that time I have clearly told all the issues & requested them to get this issue addressed asap.

But till now, no action is taken from their end & the condition of vehicle is becoming worse, I’m suffering a lot for the past 2 weeks due to this irresponsible work being done by VW Madras KUN Service Centre. I don't know for whose name sake the service centre is taking feedback from customer & what they are doing with that feedback..??

Now, I’m requesting the VW Customer care to provide me the mail IDs of your higher authorities, So that I can escalate further to them directly to get my issues addressed, as I have no clue what to do further..!!