[Resolved]  Volkswagen India Evm Trivandrum — Please read below.

Address:

Thiruvananthapuram, Kerala

Dear sir my name is Dr Jobby john.Im working in Dr smcsi medical college in trivandrum Kerala as a physician.I just bought the new polo 1.5 tdi almost 3 months now.On nov 22 at 11:45 I got a call from the hospital that one patient got sick and will need help now so I have to come to the hospital.While I was driving after 15 mins my car started accelerating on its own and in 5 minutes it stopped.It wouldn't start after wards, so i took an auto to the hospital.By that time I pushed the car to the side of the road with the help of 3 policemen.im thanking God that they were there and I had called for road assistance.its was about 12:10 and then I came back to my car on the road at 1:30 and till then they haven't came. . I called again and it took them another 45 minutes and once they came we took the car to the workshop EVM VW TRIVANDRUM. They told me to go back home and they will call about the details of the car.After 2 days I got a call saying I have to pay rupees 3 lakhs and I have to fix my engine as altered fuel mixed with rain water fell into my engine. I told that the car was only 2 months and 12 days old but then they said we don't do anything for free and it's not included in the insurance.so if I pay I can get my car in 3 days fully conditioned. They told me that their higher authorities told them to tell me to pay.sir I called customer care that night and filed a complaint. The next day at 8:30 the trivandrum Evm showroom called me and told their higher authorities told to fix the car for free. When I asked when will I get my car they told may b by the end of January or mid February. They told me they don't have the parts and it has to be ordered. I told I have to go to work and they said they can't help and that I just have to wait. I asked for a complimentary car till my car gets fixed and they told they don't provide that service here. Sir I'm a doctor and yes I'm busy in gods grace but if I can't travel to work with my car then what should I do.please help me here.