[Resolved]  Volkswagen India — Exorbitant Service bill of Rs 47,198

I own a Volkswagen Polo Diesel Comfort line Car ( Reg. No KL-7 BP 6555) since Oct 2010, Following a minor accident which damaged the boot tail lamp and causing a slight dent on the boot . I approached the Volkswagen service centre following the accident within the stipulated 7 days from the date of accident in order to access the insurance claim to repair the car. Customer care Executive then advised me to enroll for the 4 th year annual service which was due by the end of the same month. She confirmed the charges for 60, 000 km service will be in the range of 12k to 13k On 14th Oct 2014 I dropped the car at EVM Maradu Volkswagen service centre and my car was in proper driving condition. After a day I receive a call from the service centre giving me a list of things they have done to my car including some unheard labour charges ( never knew you people outsourced labourers for annual service of an hitherto agency maintained car!). Meanwhile I was informed that the body shop work for the car had started, my insurance - HDFC Ergo advised me to put it as 2 claims which was done under a notion that the damage done to my car will be repaired within the insurance claim as I have a full cover Insurance with HDFC Ergo. After a few days I was shocked to receive a call of a lifetime I was asked to pay a bill of Rs 47, 198 inclusive of the service & damages repair charges. I was advised that my Insurance Company HDFC Ergo will pay the claim by transferring the claim amount into my account as it was cashless policy. The break-up of charges are as follows Service charges all inclusive- Rs 22, 418 Damages service body shop – Rs 24780 Total Charges- Rs 47, 198 Out of the total claim of Rs 24780 HDFC Ergo allocated just Rs 16450 towards the claim. Now I have to pay the service centre a balance claim of Rs 8229/- + the service bill for 4th annual service – Rs 22, 418 sums upto Rs 30647 For a Middle income Person like me Rs 30, 000 for annual service for a 4 year old running Mid Segment car like VW Polo is unjustifiable. This ruthless, Unethical & Unjustified charges imposed on a 4 year old Mid segment car is totally biased. If you compare VW Polo with any car of this segment in the current market you can find that none will charge ¼ of this charge. A point I would like to make at this juncture is that the present depreciated value of the car is below 5 lacs which means you are forcing me to shell out more than 10% of it as service charge for the car which itself is a humongous absurdity. Volkswagen Kochi dealer should be kind enough to settle the service charges on a nominal level and stop harassing the customer with such hypothetical charges implied on an average earning individual, An only other possible option I can put forward is to buy back the car on the present market price. Please treat the grievance of this wounded consumer judiciously or else I will be compelled to resort to the consumer court for justice and I am afraid I will have to publicise my bitter experiences with Volkswagen brand in all available complaint sites in India. Your Help solicited to resolve the issue amicably. Regards Sunil Ramakrishnan [protected]