Volkswagen India — Expensive and poor parts of polo tdi

Address:	Gurgaon, Haryana, 122008
Website:	www.volkswagen.co.in

Dear Volkswagen India, I had purchased Polo TDI HIGHLINE (DL3CBW2137) ON 29TH JUNE, 2013 from Volkswagen frontier, Gurgaon. The car has given me issues from the day 1. Firstly the wipers were worn out and had to be replaced which sadly wasn't available and the SA told me that you will have to leave the car for 2 days to get warranty claim for the same which came as a shock to me and that when I realised that all those people who use to crib about Volkswagen's pathetic after sales service were true. The Same year my shock absorbers and brake pads were changed under warranty, and it repeated in the next service, i.e., 1st service too. Then in Aug 2015 on my 2nd visit to your service center I was told that shock absorbers and disc brakes are worn out and will be replaced once the part is available.(for which I never got a call). Two days back I visited your service center because the flap motor was out of order and the central AC vents had stopped working and my driver's side fog lamps had some water seeping to which I was told that the fog lamp is cracked, and I had to shell out a whopping 5000 Rupees. Today I again had to visit VW frontier service center as the steering wheel was out of order and after a short test drive I was told that my driver's side shock absorber has started leaking and Disc braked will also need to be replaced as there is a lot of vibration coming from the car. So basically, I again have to spend Rs 7500 on Monday, i.e., 14th December, 2015 which brings the total bill to Rs 15000 approx. Which is more than the EMI I pay for this car. I would like to request you to kindly look into this matter on the priority basis as my car is covered under three years warranty (The 3-3-3 scam/promotion of Volkswagen India which was done in 2013). Regards Siddharth +91-[protected]