[Resolved]  Volkswagen India — Extended warranty period - Parts replacement.

Address:

Thiruvananthapuram, Kerala

Vehicle No. KL01BH 8933. Under extended warranty from Nov.2014. During 2nd annual service, brought to the dealer's notice about a noise from the left front wheel. They have informed me that the ENGINE MOUNT costing Rs. 5378.84 was defective and needed to be replaced at owner's cost as the warranty does not cover items having rubber parts. Also informed me that as a goodwill gesture they would be providing a discount of 50%.I have agreed to this with pain as I was under the impression that costly parts would be covered under the warranty. I had opted for extended warranty for avoiding such surprises. But in the final bill, to my surprise, the cost of the item was indicated as Rs. 2689.42 and the 100% cost was indicated as customer's share. This is giving me an impression that 200% of the cost was indicated first and then gave me a "goodwill gesture" of 50%! Along with other replaced items, this particular item was not returned to me, but shown to me at a distance and took it back. As the problem is still persisting, I have a real doubt whether the defective part has been replaced or not. I wish to hear from Volkswagen: 1) Parts like the engine mount do not qualify for warranty maintenance/replacement. 2) Whether such parts are sold without mentioning the MRP and the price is as told by the dealer. Regards K Dhananjayan