[Resolved]  Volkswagen India — Failure to deliver car on promised date

Address:

400099

I am writing this out of sheer frustration.
I had booked a Ameo Highline Automatic DSG on 04th Feb 2017 with Global Gallarie Thane, who are official dealers of Volkswagen in Thane, with a promised delivery date of 20th feb, but since then they have been giving excuses of some company audit due to which the delivery schedule is not being honoured even though the car is in stock.

All my attempts to contact the sales head Mrs Rupali Acherekar are in vein and I am forced to communicate only with lower rung people who are unable to give satisfactory answers. I had written a few emails regarding delivery of the vehicle.

Its been one full month since booking and despite having made full payment, still I am being treated in this fashion.

I have checked with other Volkswagen dealers in the city and they have all given negative remarks about Global Gallerie and I think I made a big mistake by going to them.

Now my only appeal is, if they are not able to deliver the car then at least they should refund my money at the earliest.

My booking ref is C42FCEA6A dt.[protected]

Irfan Husain
[protected]