Volkswagen India — failure to replace defective tail lamps under warranty. vw polo tdi

Address:

400071

Water was entering tail light of my polo (Mh 03 cm 0113) during monsoon. I approached vw dealer autobahn at kurla who agreed to replace it under warranty. I was told that they will call me up as soon as the parts are available. Since i didn't get any call for a month, i approached them again on 11th nov. They called me to bring the car to their kurla workshop. When i reached there, they said that their warranty manager is not there and directed me to neril workshop after confirming availability of part there since i work in navimumbai.
I dropped the car early in the morning and went to office. At 6 15pm, i got a call that the new part is lock os broken and they don't have any other part. I went all the way back to neril workshop. There was no one to attend me and made to wait for 1 hour with the job not done.
I spent rs500 for transportation as i work in koparkarne which is 10 km from neril.
I have undergone mental and physical harassment for no fault of mine.
I want to hear from you justification for harassing customers.