Volkswagen India — FAKE PROMISES FROM EVM CAR PASSEGNER PVT LTD

Address:

Pathanamthitta, Kerala

Dear Sir/Madam, I HAPPENED TO BUY A VENTO from your dealer in Pathinamthitta (Kerala), EVM Passenger Cars Pvt Ltd. I had made the purchase on September 2014 . The vehicle make was 2013, thus i was offered a discount by the dealer. The offer was they would give me the car at showroom price.The dealer would pay the taxes, registration and insurance as a benefit for the old model car.This car had few damages as well, and dealer had promised me to clear it before the delivery but unfortunately they didn't do it . And upon delivery they had promised me that anytime i am free i can leave the car with them and they would clear the damages within 3 or 4 days. As a result i had given them the car, they held my car for about 2 weeks, and yet it was not fully cleared. When i asked the service workshop in-charge he told me when you get a discounted car, these damages should be expected. I accepted the car on the word that this will be looked in and will solve on next service and the manager would do a follow up. Next was the extended warranty booklet was mistaken entered dates and expiry dated varied of actual dates.I had given back the card, they returned again with the same mistakes. Now the matter is that i had met with an accident and when i went for the repair, they workshop people tells me that my insurance wasn't a fully covered insurance, Its not bumber to bumber.Whereas i was told i would be given a full covered insurance and extended warranty by the salesman who gave the car. When i heard this i called up the showroom and the General Manger of EVM, Mr.Jacob, he has told me that he would revert back to me in this regards. I would like to make a note to the Volkswagen that such practices by your dealers are forcing even your existing customer of not buying your brand cars again. These dealers gives false promises and sells the cars and then leave the customer in dark. I had previously made a compliant of the same issue of the damages, but their were no response from the Company. This time i wouldn't take this lightly, I would go any extended to get my repairs done and my insurance issue solved. If i don't get a proper response or actions from the company, i will forward these to media and also post it in the social medias about the same. Please don't make a customer regret for purchasing your car.