[Resolved]  Volkswagen India — False Commitment by Volkswagen Thane Dealer

Address:

Mumbai City, Maharashtra

My Name is Shankar Mishra. On Aug 10th 2014 I made the booking for the new Vw polo 2014 model for the night blue color. I made a down payment of INR 5, 00, 000/-. At the time of the booking the deal (global gallarie motors Thane- Mumbai) they made the commitment to give me the night blue color. After 10 days of booking, they called me and said that sir the night blue color will need more time, I waited till date, sept 12th today and again they call me today saying that the night blue color is not available. Now they are saying you select a different color and we will get that but night blue is not possible. I desperately wanted the night blue color and that is why even after paying more than half of the amount on cash, I waited for almost one month and now they say select another color which will also take another one month to be delivered. When they never were sure about the color why did they at the time of booking made a wrong commitment to give me the car in 20 days. Now I am mentally harassed and waiting for so much time already is making me even more annoyed. I want the company to take action on this. The person who committed to me was the sales executive MR. Prashant and his assistant Atul. Through this complaint I really want to understand what does the whole German company can do for thier customers. I have suffered a loss of interest on my 5 lakhs just lying with the dealer for more thAn a month now and still I don't have the certainty to get my car. For your reference I booked the New Polo Highline Diesel model and the booking is in the name of M/S Hotel Savera.