| Address: | 4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai - 400099 |
Hello,
I'm Gauravsing Girase. I purchased VW Virtus, Petrol (Topline), Reg no: MH12UW6122, Chasis no: MEXK22D2XPT000971, Engine no: DTB088502 in the month of Dec 2022 from B U Bhandari, Shivaji Nagar, Pune (Moved to Hadapsar area now).
From the beginning, I am facing a lot of issues with my car.
Firstly, after a few days of purchasing the car, I started facing the issue of noise from the engine. The vehicle was handed over to the VW service centre for repair. They replaced the engine part after a week's time.
Secondly, on May 2023, I met with a small accident and small damage was done to the outer parts like the mirror, halogen light and lower bumper of the car. So I raised the insurance claim to get the work done. It was rejected and I had to pay from my pocket to replace these parts.
Last but not least, just 2 weeks ago, I went to the service centre for the second service. I told the service person about a bad smell coming from the engine frequently in traffic areas and ask them to check that issue. But they told me a different reason for that and seems they ignored that. Why they did not check the issue even after informing them?
Now, just 2 days ago, while returning from the office, my car stopped running in the middle of the road. I called the service centre and they advised me to tow the car. After a hectic work day, in the rain, I pushed the car to the side road and waited 1-2 hrs for the Tow service offered by you. I reached home around 11:30 pm after delivering the car to the service centre.
Today, I was further informed that the clutch plate and kit in my vehicle had completely burnt, resulting in starting trouble. After spending a whole day they did not even open the car to diagnose the real issue and handed over to me the estimation of 36K based on their assumptions (Please check attached screenshot). In addition, my vehicle as of date has run around 10500 km. The technical team of Volkswagen has reported that the defect has occurred due to bad driving practices and my vehicle is not eligible for repair under warranty norms.
I purchased my first dream car by blindly trusting on VW brand and its German technology. I purchased the car to comfortably commute to the office in the rainy season but within 7 months, more than a month time the car is in the service centre for repair work and I have to go on a bike every time in the rain.
A brand like VW and its products are expected to meet customer requirements which have clearly not happened in this case. This is an absolute disgrace to the customer. Hence I'm pretty sure that the dealer sold me the demo car in the first place as from the beginning I am having trouble with this car. Now as a customer, I feel cheated by the kind of product delivered to me. Even after paying a high purchase amount, I am so much frustrated due to the service and quality experience.
Since the failure happened within 7 months of vehicle purchase and 10500km usage the explanation given by the VW dealer looks futile in every sense. In view of the premature failure of the clutch on my Virtus, I request VW to consider a warranty repair for my vehicle. I also request them to look into the failure of these parts in detail so that these problems won't recur for future customers so that they can refrain from humiliation as I have faced from the beginning. If it is not possible, please let me know the procedure for how I can return this car and get the refund amount.
Looking forward to a positive reply from your end asap.
Thanks,
Gauravsing Girase
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