[Resolved]  Volkswagen India — Frequent breaking down of my car (Polo, no. DL3CBW1745)due to manufacturing defect

Address:	New Delhi, Delhi
Website:	Volkswagen

Frontier Autoworld Pvt.Ltd., Authorised Dealers for Volkswagen, Ph. [protected]. Frontier Autoworld (service),[protected].

•My husband purchased Polo on 24/04/2013 (receipt attached) and gifted it to me. Within three years of purchase of the car, On 10/02/16, my car broke down on the road at 12, 725 kms. and towed away to the workshop. I was told clutch plate has burned down for which I was charged Rs. 21000 (receipt attached).
•Just After one month, On 20/03/16 at 13, 185 kms. again it stopped on the road and was taken to the workshop by crane. Car was dropped back without any explanation as to what was wrong with it (receipt attached).
•Again after one month, on 20/04/16 at 13, 579 kms. it broke down on the road and taken to the workshop by crane. This time I was advised a change of battery and service for which I paid Rs. 13, 142 and the car was delivered back on 24/04/16 (receipt attached). The very next day while driving the car, EPC light came on. I immediately reported (on phone) the matter to my service adviser Ms. Aasha Rani at Frontier Autoworld about it. She told me to continue driving and assured me that nothing is wrong with the vehicle. The EPC light kept coming on and off and I continued driving (photo attached).
•After about 4 months, now again on 28/08/16, at 14980 kms. EPC light has appeared and the car is not accelerating at all.
. Last seven days my car is with the workshop ( pick-up letter attached). Service representative is not able to tell me clearly why this particular problem has appeared. i have been asked to pay again around Rs. 20, 000 for repairs (Copy of Email attached).

•We feel that there is some basic manufacturing defect in the car which the service center is trying to cover up. There is complete lack of transparency from the service center.
. The car is in my Husband's name (Mr. Shashi Bhushan Upadhyay), but I drive this car. I am really harressed by this frequent breaking down of this car on the road. In past six months my work has really suffered due to this car breaking down. My mental peace is completely gone.
. I would like Volkswagen to take this car back and return my money after deducting depreciation.