[Resolved]  Volkswagen India — harassment and ill treatment to customer

Address:

140603

Respected concern
I am writing this mail in with reference to my vehicle polo 2012 tdi bearing registration number pb09q8007. On 15th of sep i visited vw dealership which is with lally motors as i met with some accident and front of my car is damaged so i went to mr balwinder singh from insuarance department and he simply refused to do my job as my insuarance is through some other agent and said you have a stamp of external agency and you are customer of swami automotives and we will not entertain you and complain about us anywhere as we don’t care moreover when asked about the part that is radiator carrier mr lalit from sales said the costing is 8500rs and when enquired from other authorized vw stores according to them the part is of 3300 only which clearly shows that they are duping customer and least concerned to retain them. Please check my vehicle record as every single service is from vw genuine workshop from past 5 years and this is what i m getting. I have been harassed by lally motors chd. I m surprised to see the customer service level is pathetic and does not belong to a brand like vw it seems like they are local mechanics and surveyors sitting over there. I hope you will look into the sensitivity of matter and will do the needful else i have to move to court and social media for the same

Regards
Xitix kapoor