[Resolved]  Volkswagen India — Harassment of senior citizens of Kolkata

This is a case of harassment of senior citizens. Our car numbered WB 06H 8733 was sent to the Volkswagon workshop at OSL Exclusive Pvt Ltd, 36A, Topsia Road, Kolkata-700039 in the 1st week of October, 2020 with a problem. I was told that since spare parts were not available due to Covid 19, to bring back the car once the spare parts arrived. I contacted the workshop in the 3rd week of October, 2020 but the parts had not arrived. Finally I was told to book the car for repair on 30th November, 2020 as the spare parts had arrived. When I sent the car to the workshop I was told that it would take 12-15 days for the spare parts to arrive. I agreed to the delay. I was told that the spare parts which had arrived were the wrong ones and hence the delay. Finally the car was repaired and annual servicing was also done and was ready on 30th December, 2020, a full 3 months from the time it was sent to the workshop in October, 2020. I had incurred expenditure on commuting, since the car was not there, through the delay due to wrong spare parts arrival. I requested that a concession be given on the bill since we were senior citizens. However the bill amount of Rs. 36308/- was not changed inspite of my repeated requests over email. I feel that this is harassment of senior citizens and wish for a concession to the tune of Rs. 6000/- I shall pay Rs. 30, 000/- for the services rendered by the workshop.