Volkswagen India — Highline POLO Diesel TDI met with an accident airbag did not deploy.

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Gautam Buddh Nagar, Uttar Pradesh

Hi, I bought Highline POLO Diesel TDI on 31st march. Unfortunately that has accident on 18th May. I have registered roadside assistance case [protected]. Workshop engineers are doing inspection for estimates. Vehicle had heavy impact from front however with such kind of heavy impact airbag should activate but It did not. I need an escalation matrix where I can escalate this technical issue and concerns before I go for legal suit. I bought and spend money on top model to be safe in such kind o[censored]nfortunate incidents however volkswagen has loose trust for the same. I would like to here from you ASAP, If I did not here I am going to send legal notice to company. I wrote an email to customercare and did not receive any response. I had loose my trust in German brand. Regards Narendra