[Resolved] Volkswagen India — Horrible car service experience | |
Horrible service experience, people in customer service are completely unprofessional, have given my car for general service and after complete health check-up the car is delivered to me, as I had taken pick and drop service, in just a few days the car is again showing EPC error and after consultation with Vidhut Motor Pune, they want me to send back the car to the garage, it has been more than a week I have requested for pick up and every day calling to customer care for pick up but since then they are just giving me lame excuses every day, during this Covid everyone prefer to use its own vehicle rather than public transport, unfortunately, if you bought a Volkswagen brand, you will have to experience this, I would request people to look for an alternative option for their car service and this is the reason there are lot many new players in the car service market, this pathetic service experience, and money-making business model is bringing new players, Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Dec 12, 2020 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care- Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |
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