Volkswagen India — Huge delay in availability of front grill/front spoiler

Address:

New Delhi, Delhi

I bought Polo GT TSI Reg no. DL 10 CC 4257 on 15th May, 2015 and met an accident on 19th May, 2015. The car had some damages including Windscreen, Front Bumber, Front grill, Front spoiler, Left Headlamp, condenser and Left fender. Its been in Volkswagen Delhi West bodyshop, Naraina since then its been 28 days today and we are waiting for front grill and front spoiler since then. I have been given 5 dates till now for arrival of both of these parts and they haven't arrived yet to them. Now when i again went there today they told me that parts will be available on 25th of June, 2015 and we can have the delivery of car as soon as parts arrive. This is the sixth time when i got a date from them and i don't really trust volkswagen anymore on their aftersales service anymore. When i asked them to deliver the car without grill and i will get aftermarket grill they told me their will be no insurance cover in that case, when i asked them to fit regular polo grill they denied for that as well. I have not bought this car to park it in a workshop i believe. I need an immediate solution to this as its hard to wait for 10 more days as there are bright chances of getting another date all over again as i got 6 times. Ankit Gupta - [protected]