[Resolved] Volkswagen India — I am complaining about the Kun Madras service center | |||
I left my1 year 3 month old 13000 km recorded cross polo tdi car for the body work at Kun Madras alandur on 28 June 2017 with good running condition apart from some dent at the front door, I received a call from the advisor on 4 July 2017 stating that my car is ready for delivery but due to personal reason I was unable to pick my car.. then on 5th July went to pick my car but it didn't start later on my advisor said that there is a problem with battery need to replace with new one... Please advise how come a 1 year 3 month old battery and 13000 km recorded car need the replacement for a new battery even the car was working fine until I left at service center. I clearly blame on the service center they should take the responsibility for this because until unless battery will not dead, if they left my car with the interior lights on or ignition on. The Kun Madras Alandur service center is the responsibile for my battery defect.. they should be cautious on customer vehicle but they failed to do that and making me to worried financialy and mentally.. please help on this to proceed further.. thank you Was this information helpful? | |||
Jul 21, 2017 Complaint marked as Resolved Replaced the battery under NDP value of 6000 rupees Volkswagen India customer support has been notified about the posted complaint. Verified Support Jul 15, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||
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