Volkswagen India — i'm complaining about the booking cancellation and refund

Address:

562110

As i’m shruthi v booked polo anniversary edition in the month of jan 2018 with the executive kiran. And the process was not good no one called me for the finance options i used to remember what should i do finally i purchased it from other dealer and i gave the cancellation letter for the consultant in the month of feb 2018 and he asked me to wait for 7 days later after a week i called him n asked status of cancellation he asked me to send the request through mail this went on for 10 days but the problem was not solved again i called for the dealer customer care number the lady promised me tht ur money will be credited in 4 days again she asked for some more documents i provided it but still der is no response from the dealer about the cancellation and if i call for both the executive and customer care manager, both are not ready to pick my call

Please do the need full