[Resolved] Volkswagen India — I'm complaining about the car service centre north mumbai @meera road

reachasifansari

Address:

Mumbai City, Maharashtra, 400097

Dear Customer service team,

I have purchased Volkswagen Ameo comfort line petrol in August 2016, however at the time of purchase I have clearly confirmed about the service charges from the sales team and the General Manager sales @ Modi showroom at Kandivali West, Linking Road and they have rest assured me that the service charges shall be around 5-6k and depending on the conditions of the car and first inspection checkup shall be free.

However, when I call the service centre (North [protected]@ Meera Road) they bluntly total me that the service charges will be around Rs 12000 and may be more, this was to my shock and I have requested them that I was been total at the time of purchase that it shall be around Rs 5-6 k now there is a almost double what I have been promised at the time of purchase.

The service centre executives of North Mumbai @ Meera Road are not ready to listen and moreover they show attitudes and told me that if the sales people have told you then ask them to pay the rest of money on your behalf. Now this was even hard and shocking.

I request Volkswagan India to look in to this matter and promptly respond before it's too late to damage the brand image.

I am sure necessary action and solution to this matter quickly responded by Volkswagen.

Thanking you in anticipation

Yours truly customer

Asif Ansari

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Sep 19, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
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E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in