[Resolved] Volkswagen India — improper vehicle maintenance & irresponsible management

M Murali H Rao

from Raia, Goa

Address:

South Goa, Goa, 403803

02.08.18 - i dropped my vehicle for checking the error about abs displaying on dashboard.
03.08.18 - i got a call stating two abs sensors are damaged and needs replacement, which i advised to replace.
They mentioned, those were not in stock and are going to place order on my confirmation, which confirmed to place an order.

Finally the vehicle attended repairs on 21st this month, but both the cases i am not satisfied, and the response of works manager & people over there is not even fair.
Needs enquiry on this matter.

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Sep 26, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in