[Resolved]  Volkswagen India — in ability to repair the car even after one month

I dr. Anuradha owing volkswagen vento ap16cx2772, purchased in guntur showroom had encountered a problem after starting the vehicle. I called the vijaywada servicestation for assistance and they told its the problem with the gare box and they tolled the car to the showroom. After a week they communicated that we have to changethe clutch plates and flywheel and the flywheel has to come from poland so it would take 10 days. After 1 months 4 days back they received it and replaced it but the problem is not rectified. Till today they have not identified the problem and they are waiting to receive the instructions through mail. After owing a 14 lakh worth car i have been toiling a month waiting for bus and auto to go to my work place which is 50km from my house. One hour back when i talked to mr. Vinay who is the service manager he is not able to tell me when he could deliver my car. I requested him to change the gear box when they are or able to identify the problem even after 1 month. But they are not ready to that as they have to follow the instructions sent via mail. Just because the the gear box is insured they are medling with each and every part of it, other wise they would have replaced it long back. When they can't identify the problem what's the fun in prolonging the issue for long. Moreover even after requesting them they are not ready to provide me an alternate vehicle and u know it's different travelling in a bus especially in villages where the roads are not proper. Apart from that i encounter lot of problems during my travel more specifically my backache. At this forum i cannot wait for long and want the vehicle to be repaired at the earliest. They have medled with the gearbox so much that i am sure it would be problematic once again. Insuring it cannot be the reason for not replacing it and making us suffer for so long. Therefore i want necessary action be taken at the earliest.