[Resolved]  Volkswagen India — Incapability to repair my car number HR 26 CP 7594(Volkswagen polo) by your authorized seller & service centre.

Dear sir /madam,

I am writing this mail with hope to get some solution for my case, and request your valuable time to go through the long mail.
i had given my car (Volks wagen – polo gt) to authorized service centre for problem with AC, door opening problem, as the car did not start.
I have purchased the car almost 3years back and the dealership also has a service outlet. It is their duty to fix the car, under any circumstances if they are incapable to identify the problem.
I am amongst one of your very few loyal customers who own above mentioned polo – HR 26CP 7594) from your worldwide renowned brand. I am attaching a copy of registration car no. regarding the same for your kind reference.
It was nightmare experience dealing with them. We paid a huge amount of money for the repairs and it’s been only 5 months since the repairs and car is still giving everyday problems. We have approached the dealership a number of times but always came back a bitter experience.
All this has left us to believe that we made a bad choice in trusting the brand and made such expensive repeated purchases, it has also taught us that the quality of goods/ parts fitted in your car is extremely sub-standard and can last only a few thousand kms and not fit for indian roads, even after driving with utmost care. Not to forget that this is one such problem and these issues will keep cropping up in future too because of aforementioned reasons.
After going through this mail, i am sure you will believe that we are in absolute despair, and request you to kindly look into the matter on urgent basis
Hoping for a quick and affirmative response, i remain.
Best regards,
Dinesh kumar