| Address: | Mumbai City, Maharashtra |
Hi
This is to bring to your notice that I contacted Shaman Motors from Parel for a small repair on 29th Sep, 2014 for my car no. MH01AX5282. They gave me a quote of Rs. 7000 + taxes and can be done in 2 days and the insurance processing fee is ~ Rs. 1000. However when I reached the workshop, they said that the repair will take more than 3 days since Insurance company is involved. Since I wanted the car in 2 days, they said I can come later. The 2 people who I was in touch with were Shashikant and Prakash.
Then I again gave my car on 9th Oct, 2014. The insurance surveyor came on 10th oct 2014. I didnt get a call from the workshop till today. When I called them up, they said they havent even started the work and that it will take another 3-4 days. On asking about what is the quote, they said it will be communicated after the repair is over. When I said that they have to give me the quote before they start the repair work, they came up with a quote of Rs. 30, 000 which is more than 4 times of the first quote. When I questioned them about such high charges, they say that insurance processing is Rs. 2000. So I asked them to explain the difference. Now they are saying that they can come to ~ Rs. 16, 000.
If the first quote was Rs. 7000, an extra Rs. 2000 for insurance processing(which again is double of what they quoted earlier), how come the bill has shot up to Rs. 30, 000 at first and then Rs. 16, 000.
Then I said that they can give back my car since I don't want anything to be done by them. On hearing this they are saying that they have already completed the work. They just told me a while back that they havent even started work and now they have completed the entire work.
I am highly frustrated by the way these guys have handled this. It is extremely painful and dishonest on their part. Request you to kindly look into the same.
The car is in my husband's name: Paurush Singh
regards
Smita Singh
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