[Resolved] Volkswagen India — Intermittently working Fuel pump | |||||
My car keeps stopping intermittently and refuses to start. One fine day, the car refused to start completely and had to be towed to the workshop. Root cause of the issue identified was that the fuel pump(under rear seat) was faulty and workshop guys promised to call me after its fixed. Later after 2 days, I got a call from the workshop that the fuel pump magically again started working now. I requested for the replacement of the intermittently working component that is under warranty, but the workshop guys are claiming that its working now. I escalated the issue to customer care of Volkswagen multiple number of times, however I was redirected back to the workshop. Its been a month(30 days) now, the car is still in workshop. Service advisor called me to the workshop to show me that the car is starting now. How can I drive a car that keeps stopping on the road intermittently. Why wouldn't they replace the fuel pump that keeps failing intermittently? Isn't this an issue from Volkswagen part? Why are they refusing warranty claim? The car will soon run out of warranty in 2 months. Can you please instruct the workshop to replace the faulty component as opposed to arguing wth me saying that its working now? Workshop details - Apple Auto pvt ltd 102/1, Outer Ring Road, B. Narayanpura, Whitefield, Bangalore - 560016. Call Us :[protected] Fax Number :[protected] Phone Number : +91-[protected] Concierge Phone : +91-[protected] My details below Regards, Karthikeyan M Ph-[protected] Was this information helpful? | |||||
Dec 13, 2016 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Nov 12, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Thank you for sharing feedback, we understand your query has been resolved. We thank you for being our valuable customer. Assuring you our best services always. Sincerely, Volkswagen Customer Care For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||||
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