Volkswagen India — Irresponsibility of service

I have been using VW Ameo DSG comfortline, Reg no. KL02BA 6065 since March 2017 and 68000 KM have been run out so far.

TWO MAJOR ISSUES AS A CUSTOMER

1. The COOLANT TANK of the vehicle was REPLACED before 7 months due to reason that the liquid level was not visible
because of the contaminated stain and rust eclipses the visibility.

Unfortunately the SAME COMPLAINT of rust and stain is found again in the NEWLY REPLACED COOLANT TANK and eclipses the liquid level visibility, just after a period of one month gap.

Also please note that the "EVM Service Centre, Umayanalloor, Kollam" CHARGED me a sum of Rs 4000/- for the above replacement, whereas the other similar Companies like Volkswagen entertains it to the customers as free of charge within the warranty period of five years.

The reason for the above said rust and stain and the nonvisibility of its level
is SUPPOSED to be occured because of the WORST COOLANT used or by the filthiness of the work done by the Service Centre .

I am attaching 4 images showing first two images are of old coolant tank and last two of new one.

I am sorry to say that it is pitiable to have such experience to the customers from a big company like Volkswagen.

In the above circumstances, I hope you may do sudden and constant step to rectify my problem.

2. Gear shift noise from gearbox in manual mode speed no. 4 to 5. This complaint is also mentioned at the time of service and the centre assured that the complaint is rectified.
Unfortunately nothing has happened as a result.

Also I like to come into your attention that I always keep punctuality in doing periodical service and maintenance of the car and it is only with your authorized dealer and not any unauthorized ones.

Please look into both the matters very seriously and take strong and immediate steps for permanent solution for the same..

Yours faithfully
NOUFAL, N.
Mobile: [protected]