[Resolved]  Volkswagen India — issue with after sales service

Address:560023

Purchased used vw polo last month, initially while reverse gear was very hard to shift, respondent from das welt wuto victoria road (Bangalore) branch said the same will be rectified and it is acknowledged in writing, they also said the vehicle will be rectified and fixed in two days, they took whole of nine days and returned the vehicle without rectifying the car, now the sales representative is not responding to the calls made, waste of time and energy, they unnecessarily killed my nine precious days without even checking the vehicle properly. Very disappointed with the service, pathetic service.
Disappointed with the behaviour of the staff.

Thanks and regards
Kishore - [protected]
Was this information helpful?
No (0)
Yes (0)
Jan 21, 2020
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2019
Volkswagen India Customer Care's response
Dear Customer,

Greetings from Volkswagen Passenger Cars!

At the outset, we regret the inconvenience caused.

We tried to reach you on [protected] but unable to get through

We request you to share alternate contact number and car VIN number so that our relevant team could get back to you on priority.

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information