Volkswagen India — Jetta / service complaint

Address:

530012

I had given my car VW Jetta with registration number AP05BY3636 for service at Visakhapatnam Modi service center on[protected]. From last 20 days they were not responding properly saying that they dont have spare parts. I had called the customer care number 3 times and explained them the situation. They say "we will take up this issue to the concerned department". There was no proper response or intimation about the delivery of my vehicle from the dealer service center or from the company. We drove the car for oil change to their service center and now they say the car is not even starting.They said key pad and self morter are not working. I am not even able to take awey my car from them. They are not informing me when they will get the spare parts also. They say the parts are not in India and they have to import them.How can they sell the vehicles in India with out maintaining the spare parts here? Please make them responsible for the carelessness they are showing towards the customers.