[Resolved] Volkswagen India — Lack of responsibility and Negligence of the staff. I have received delivery of my brand new Polo TSI with the scratches on its first service.

Mayur Vasani

from Powai, Maharashtra

Address:

Uppal, Hyderabad.

Lack of responsibility and Negligence of the staff. I have received delivery of my brand new Polo TSI with the scratches on it’s first service.

I have given my brand new Polo TSI for first service at Uppal, Hyderabad on this Monday afternoon at 1PM.

They promised to deliver on Tuesday but they delayed and i have waited for around 2 hours at service center on Wednesday even after informing the advisor well before regarding the delivery.

At last when they bought my car out, there were scratches & paint got removed on left rear door. Upon asking the advisor he had no clue about it and spoke in an attitude way.
Finally met branch manager and he assured to investigate on it & provide me the solution on this by Thursday.

Really frustrated and disappointed with the service.

+2 photos

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Aug 12, 2021

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2020

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)