[Resolved]  Volkswagen India — loan repayment

Address:

Surat, Gujarat, 395009

First of all want to mention volkswagen finance is the worst among all finance.
Please don't go for volkswagen car because later you are going to suffer a lot. I have taken loan from volkswagen finance for a new polo. During the first year everything was ok. But from the 2nd year the ecs were not deducted from my account even there was balance. Inform to volkswagen executive at surat. But he was not having any information except the same answer every time its handle from mumbai (Mr arnold volkswagen surat).
This guy is very interesting he don't have any information just taking the salary.
When the ecs was not deducted there collection agent come to my office and take the check. At the end for the year volkswagen send me a notice of penalty for ecs. I told i have inform this issue before but and paying the check regularly to collection agent.
Later i decided to close the loan by paying the remaining amount. I issued volkswagen a check for pre closer the later they inform me the check is return due to some signature issue. They told me please do payment through rtgs. I agreed and payed them pre closer amount online.
After 10 days they same cheque was deposit 4 times at a interval of time and it's was return and i have to pay penalty to sbi for depositing the cheque.
I inform volkswagen (Mr siddharth) but he was not having any information about that.
Finally review about volkswagen it is run by contract collection agent and third party which is handle by few employee.
They even don't know the importance of mail and verbal communication. The behavior of employees mention above was also rude. Overall not satisfied with volkswagen service.