[Resolved]  Volkswagen India — manufacturing defect not rectified

Address:	Kollam, Kerala, 691512
Website:	www.volkswagen.co.in

Respected sir,

I am so sad to write something like this about such a reputed brand like volkswagen. I was a great fan of vw. When vw launched ameo, i was so glad that i could also own a vw.

I bought a vw ameo petrol highline model on 17 august 2016 and the registration number is kl 24 m 1604. I bought extended warranty aswellas free annual service package for 5 years. I am almost using cars for past 6 years and hence an experienced person.

From the starting itself the clutch of my car felt feable and there was some sort of bad smell from clutch felt in the cabin while driving. Along with that the abs symbol also starts blinking. So i visited the service centre at kollam district kerala. The service centre guys told me that the abs sensors were faulty and they replaced it. When i told them about the bad smell from the clutch, they said that the clutch was fine and there is no problem. I did this inspection almost at 9500 kms.

A few days before my car got breakdown and the service centre guys told me that the clutch was completely worn out and i have to replace it at my own cost. The service representative who talked to me named manu had such a irresponsible and arrogant behaviour. Now my vehecle just clocked 11500 kms, just 2000kms after the last inspection. They were telling me that the clutch the clutch worn out due to my driving defect. I always use my vehecle with lots of care and i am driving cars for more than 6 years.

The car had a defective clutch unit. The service centre guys are putting the vw's fault on my head. If they had checked the when i approached them with this complaint, would not have made the problem this worse.

At the moment the car is at the service centre and i refused to pay the amount and take back the car.

Please kindly have an investigation on this problem and do necessary to get the clutch replaced under warranty.

With regards,
Akhil m s