[Resolved] Volkswagen India — mental and financial harassment caused by volkswagen gurgaon service center in sector 52

vivek.cia

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122002
Website:	volkswagengurgaon.com/contact-us

These guys are harassing me. Recently i went to this service center as there were some issues in my polo car. The warning indicators like wire and tap were glowing.
They inspected the car and told me that the suspension needs to be changed along with some pipe and it will cost around 25k. I agreed to it. Then again they ringed
Me and told me more issues and shot my bill from 25k inr to 53k inr. I was shocked and surprised but didn’t have any option and agreed to it. Now after getting my
Car back, again, i am getting issues. The warning indicator: tap is glowing which they didn’t check and rectified before and now saying that some electric fault has come
For which pump needs to be replaced and will cost me 15k inr. I am in a complete state of shock as you people are more interested in harassing customers. I want some
Action to be taken as it is a negligence from their part and take any action against these buggers

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Sep 2, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jul 29, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 17th July, 2017.

We have not received any response to our request dated 22nd July, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India