[Resolved] Volkswagen India — mentally harassment for vehicle no. hr 29-ap-0958 covered under extended warranty (painful experience with service center)
Ballabgarh, Haryana, India
Susudhirsinghsarao on Jan 6, 2019
Hi team volkswagen
Problems and issue facing with your staff
Today, i would like to share the disastrous experience that i have been facing since 10 -12 days i. E. W. E. F. 29th dec 20018.
The issue is pretty much straightforward. To my utmost surprise i have gone through the service center i. E. Frontier auto world pvt. Ltd. New delhi. I have been personally facing this issue related to service complaint regarding the volkswagen ameo diesel engine that i have purchased 31/03/2017. I have brought this issue to the notice of the service center executive (Sh. Harish) & the manager level (Sh. Ajay) at frontier auto world new delhi but no one seems to be bothered about the issue that i have been facing with. Even they are not giving any heed with my questions.
Service center replied:-
After receiving the car on 29/12/2018 they replied, we will solve it with in 3 days, on my next visit again they replied will solve it by 02/01/2019. Again on next visit they replied will solve the problem by 05/01/2019
On 05/01/2019 their behave was very rudely and replied in very disastrous manners
This is the not only a single service center,
Why not you are going to the other one.
You can go any where you can, and complaint against us.
Today, i wanted to question them @volkswagen, why are you guys ill-treating the customers? I had so much trust while buying the car and you guys broke all my trust within this time period. This is absolutely not right on your front. You can’t treat your valuable customers like this. Volkswagen, please stop doing all this nonsense
Problems and issue facing with my car:-
. Finally, due to the lack of proper response and service from hardcore culprits, i will file a consumer case against volkswagen and the service center.
1. Horn problem
2. Windscreen and door problem
3. Front light was automatically turn on and off
4. Music is system not working
It likes to be a very small issue for any of the person and also for the service center. But it is going to be a burden on me and and also on the service center. It may be like that they are not seeing any interest to resolve the problem so they are not giving any heed to our problems.
In my professional i am a responsible person of the entire block and elected as a chairman of the area by the govt of haryana. If your executives are not responding even to my vehicle service problems and other issue than, can you image the problems facing by the other peoples who are not writing and make complaints to you.
Finally, due to the lack of proper response and service from hardcore culprits, i will file a consumer case against volkswagen and the service center, if i not received my car by 07/01/2019.
Besides this, for your kind attentation i will also filled for 10 days taxi charges during this harassment period along with the compensation charges.
A copy of the registration certificate and receipt of car received at service center is attached herewith
Complaint marked as Resolved Apr 10, 2019
[Jan 06, 2019] Volkswagen India customer support has been notified about the posted complaint.
Verified SupportVolkswagen India Customer Care's response, Mar 09, 2019
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on [email protected]
We thank you for being our valued customer.
Assuring you of our best services always.
Volkswagen Passenger Cars India
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