Volkswagen India — Monopoly and disgusting service by dealer

Address:

Pune, Maharashtra, 411032

Hi This is really sorry state of affairs for me. and Iam really hating myself for getting this Volkswagen car. From the day of delivery till today it was always horrible service from dealers across Pune. With such scenario I think Volkswagen is only interested in just selling cars and later harrasing consumers. Well to start with my story, here it goes - Six month before I borugt Volkswagen Polo comfortline (MhXXXXXX) from BU Bhandari west. And sales experience was one of the best experience ever. However I think dealers are always there just to make sale, once sale is done, they dont care about consumer. First complaint I did in the month of August through Volkswagen website with regards to vehicle display issue, however this was redirected to Vidyut motors. When they called me they asked from where did you brought the vehicle and my reply was BU Bhandari, so they asked me to contact them as they would be able to help me better and informed me that they are passing the case to BU Bhandari. Second case, While six month was about to complete I was trying to contact them for free checkup and to my surprise I was never able to get at least an appointment sine a month, finally got it for 23th Nov after various efforts. I dont know why Volkswagen produce cars in such quantity when they cant provide service whenever required. Third case, and it actually lost my trust over this brand, as I believe Volkswagen and dealer are running scam to loot customer with after sale service and warranty fraud. and the worst part you get horrible dealer service with no choice but to accept. My car got broke down on 23rd Nov on Lohegaon while driving as gear box was not working while driving in rain where almost all brand cars are driving. I called up Volkswagen roadside assistance and they came and pick up the car to service center. Now comes the worst part. Iam following up with service center since 23rd Nov and everyday Iam being responded from Anil Kamble stating that work is going on. Iam not sure how is work going on since 4 days. Alas. Thats some thing really fishy, now yesterday this gentleman Anil Kamble called me up saying we are working on your car and there would be cost 15k as gear box need replacement. Now when I asked Isn't this cover under warranty ? he replied well it is not cover under warranty as it is due to rain. Now what is the Volkswagen or dealer expecting to keep the car in pack garage and expect to pay of warranty and extended warranty ? and the worst is when I complained to VW customer care, it came back to Dealer as a query whether spares do cover under warranty. Afterwards I did receive call from BU Bhandari saying fault finding of car is still in progress and we would let you know. Here comes the scam if fault finding is still in progress why did Mr, Kamble asked for 15k for gear box, that means service center intention is only to loot customer. Now comes car quality, how is the so called German Engineering car built which got break down in just six months with water on the road which is hardly 2ft ? of-course quality is also inferior as there are many other brand car such as maruti and tata which is running smooth is same rain. Not sure, how is this feedback going to be accepted. At-least I don't expect once the complain gets diverted to dealer for same harassment. and My car still remain in service center being on 5th day for such issue which other brands would repair and send in 1 or 2 days. In case, if Volkswagen remains silent on this harassment I would take this up in consumer forum for help. Regards Surabhi