[Resolved] Volkswagen India — Music system

 
3 Reviews
Thane, Thane District, Maharashtra, India
 Deepak Vichare
I purchased my vw polo in june 2015 from the moti nagar showroom west delhi. Right from the time of purchase till now i am facing an issue with the bluetooth feature of the music system. I can connect my mobile phone to the car's music system via bluetooth however when i play music there's no sound on the car speakers. Sometimes it works fine but i face this issue at least 7 out of 10 times. I have got this checked at the vw service centre (In delhi and thane) multiple times. Twice they updated the software of the music system however the issue reoccured. The service centre staff did all kind of troubleshooting. They also checked this using different handsets and confirmed that the issue is with the music system. Everytime i visit the service centre to report the same issue they say that we have checked and done the needful, you won't face the issue again. And they ask me to visit them again if this issue repeats. I have given up on this and i am highly dissatisfied. Vw polo is a wonderful car but all my expectation got ruined because of the music system. The service centre staff knows how many times i have visited them to report this issue but nobody is proactively giving me a permanent solution. I dont think after this car i will opt for your brand again.

Complaint marked as Resolved Aug 22, 2017

Complaint Status


[Jun 16, 2017] Volkswagen India customer support has been notified about the posted complaint.
Updated by Deepak Vichare, Jun 16, 2017
I can be reached at +[protected]
Verified Support
Volkswagen India Customer Care's response, Jul 22, 2017
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on [email protected]

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India
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Comments

We are travelling on the highway and the tire has been cracked from inside.
Without any reason and huddle.
Extremly poor quality observed. The car is not six month old also.

I complained many times they didnt repied and specially staff is so rude and unethicle wrost service and useless staff i really unsetisfied n its nt for one time they do everytime

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    Volkswagen India - Music system