| Address: | Hyderabad, Andhra Pradesh |
Dear sir/Madam,
we have purchased Polo vehicle from Nagole Volkwagen showroom on 5th June 2015. Excutive named Anthony Hector has promised us Seat covers, Teflon coating, Mud flops, Car cover, matting along with extended warranty(after negotiating with the company which is not mentioned in the copy attached). At the time of delivering the vehicle, the excutive has asked us to pay 4000 extra for extended warranty saying that company has agreed to pay only half the amount, which we did. After several follow up's they have provided us matting, car cover and mud flops only. on August 19th, after several follow up's the executives are confirming that they can't provide seat covers and extended warranty both. As promised we have requested them for seat covers and they are not bothered to hear us as the executive who sold the car for us left the company just 10 days before. we have been requesting the showroom people to justify us for seat covers. Failing which, i am requesting to take up this complaint and give us a justification. we are requesting them for what they have promised us during the purchase of the vehicle nothing more than than.
Thanking you
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