[Resolved]  Volkswagen India — need urgent support-after spending 70, 000 rs, polo car issue not resolved yet

Address:Ahmedabad, Ahmedabad, Gujarat, 382210

Hi

I am having polo diesel car, 6 weeks before car was having the issue of engine noise, vibration.
When i submitted the car first time, dealer team told that 1 fuel injector not working and they also told other 2 injectors working fine so i told them to change the 1 fuel injector
After which after 100 kms, issue repeated and again i submitted the car to service station. After investigation, service team told that other 2 injectors also failed and told me that need to replace balance 2 injectors

When i asked is this really issue about injectors only or something else, they told that issue is only with fuel injectors and not with any other parts. So i told to replace the other 2 injectors also with condition that my car issue should be resolved with reaplacement of balance 2 fuel injectors otherwise i will ask the refund of all my amount (As till that time, i paid to 70, 000 rs)
Now again the cars face the same issue and now they are asking to replace complete due system which will have cost of around 2.5 lacs.

Really worst experience, i need support to close this issue

Dealer name-landmark volkswagen ahmedabad

Regard
Sachin pawar
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2020
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner,
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valued customer.

Assuring you of our best services always.

Yours’ Sincerely,

Customer Care - Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information